Terms and Conditions

Terms & Conditions of Purchaseterms and conditions

By placing an order at this website purchasers agree to do the following term and conditions. These terms and conditions apply to purchases made on this web site.


Due to high incidence of credit card fraud, The Pet Shop Girlz will contact First Time purchasers if your order is more than $200 to verify order and payment details. This is to prevent credit card fraud.

  • The name of an order must match the name of the credit card used to pay for the order.
  • The credit card billing address must match the delivery address of the order
  • Stock items that are; more than 20kg or flammable items will not be sent to PO BOX’s
  • New customers outside Australia may be asked to complete a signed declaration and return it to us by Fax/Scanned copy before orders are dispatched.

Orders will not be dispatched where order details submitted or verification processes are incomplete.



  • When you place your order via credit card, the order is held in our system pending verification for the first time if the total order is more than $250
  • Once confirmed and verified, your payment will be processed and your order dispatched to your street address.

NOTE: All First Time International customers will need to verify Regardless of Amount.


  1. Orders & Delivery
  • All orders placed through this web site are subject to confirmation and acceptance by PET SHOP GIRLZ
  • PET SHOP GIRLZ normal freight charges do not involve a unique id or tracking number. Please note PET SHOP GIRLZ will not be liable for items lost or stolen during transit and you will not be compensated. Australia Post will compensate up to $50
  • PET SHOP GIRLZ offer Registered Post that includes, a unique id to track your goods to your delivery address. Please note PET SHOP GIRLZ will not be liable for items lost during transit and you will not be compensated. Australia post will compensate up to $100.
  • PET SHOP GIRLZ will notify you of price increases that affect your order. You may cancel your order if need be.
  • Orders will be delivered to the address registered in your profile, within the agreed timeframe, subject to their availability.
  • If goods are returned to PET SHOP GIRLZ due to delivery problems, then PET SHOP GIRLZ will charge additional fees to your account.
  • Once goods have left PET SHOP GIRLZ, loss or damage to the goods become your responsibility.
  • If goods are ordered and only some of them are in stock. PET SHOP GIRLZ will dispatch the goods that are available, notify you of it, and then provide free freight for the stock that is on order once available.
  • If goods are ordered and sent to overseas countries then it is solely the receiver’s responsibilities to clear the goods through customs and quarantines authorities in their country. PET SHOP GIRLZ will only invoice out the correct name number of items and true contents for all packages going overseas. It is a felony to mislead customs and customers and quarantine and PET SHOP GIRLZ will abide by local laws in this regard. You should check your local quarantine and customs regulations before you place an order for goods to be sent to your country. PET SHOP GIRLZ will not be held responsible for any charges imposed, confiscations or refusals to enter good in foreign ports ordered by you through this site or directly with PET SHOP GIRLZ after viewing this site. Goods sent overseas are sent on you thorough understanding of your country’s entry requirement’s and any risk associated with to foreign countries is solely the responsibility of the person making an order. Charge backs cannot be claimed for failure to gain entry through foreign customs and quarantine. If goods are returned back to PET SHOP GIRLZ as a result of foreign customs or quarantine regulations that is the responsibility of the person making the order to meet all freight costs for the delivery and return of the goods to the foreign country. In addition there will be a 20% restocking fee for goods returned. If goods are not returned in original condition and quantity then a charge back cannot be considered.



All customers that are living on an island off the mainland of Australia, apart from Tasmania may incur extra costs. PET SHOP GIRLZ will not be responsible or be liable to pay for those costs. If you live on an island such as Lord Howe Island or another island, please do not order unless you consult with PET SHOP GIRLZ to see if your order will incur extra freight costs.


  1. Returns & Refunds

PET SHOP GIRLZ has a Returns Policy. Please refer to this returns policy if you need to contact us about a return or a refund.


Company’s Returns Policy Page


3.Prices & Payment

  • For each online order you must pay, the applicable price for the relevant goods confirmed by PET SHOP GIRLZ, and the delivery and handling fee specified on the website.
  • Prices quoted on the website do not include local customs, government duties or taxes which may be applied to international orders.
  • The purchaser is responsible for the above charges and PET SHOP GIRLZ cannot advise on or otherwise represent local charges that may or may not apply to international orders.
  • We accept payments using the methods stated in the orders & payments section of this website.
  • Payments must be cleared before goods are dispatched.
  • Prices are subject to change at any time, without notice
  • Confidential information including client credit card details are encrypted when they are transmitted from the client’s browser using industry standard SSL 128-bit RC4 encryption technology.



If a purchaser initiates a chargeback relating to a purchase made at this website and that chargeback is successful through the banking system, then PET SHOP GIRLZ will lodge a formal credit card fraud report with POLICE and the Australian Federal Police. At this time any and all information relating to the purchase will be provided to the authorities to assist with their investigation. PET SHOP GIRLZ is pro active in resolving matters of dispute promptly; therefore legitimate grounds for chargebacks rarely if ever occur between PET SHOP GIRLZ and its purchasers.

  1. Your Account

You agree to take responsibility for the safe keeping of your user name and password. You are liable if an unauthorized person uses your user name or password. You agree to release and indemnify PET SHOP GIRLZ in connections with any use (whether authorized or unauthorized) of your user name or password. PET SHOP GIRLZ may suspend or cancel your account ay ant time without prior notice.


PET SHOP GIRLZ aims to include up to date pictures of all the goods on this website. However, our pictures of the goods may differ from the actual goods and are provided for the purpose of illustration only. We recommend you read the labels on the goods before using the goods.


PET SHOP GIRLZ will comply with PET SHOP GIRLZ Privacy Statement. PET SHOP GIRLZ will not reveal your personal information to external organizations except for the purposes of fulfilling your order.

8.Changes to Terms

Each order is governed by the terms and conditions current when the order is placed. PET SHOP GIRLZ may add to, delete or change these terms and conditions without notice. It is your responsibity to read and understand these terms and conditions each time you place an order.

9. Applicable Law

All purchasers under this web site and these terms and condition are subject to the laws of Victoria, Australia.

10. Applicable Law

Placement of an order indicates purchaser acceptance of the pending terms and conditions.